Software deployment designed to streamline communication with IT support for business clients.
Ntegra IT is thrilled to announce their latest initiative to make the lives of business professionals easier. Ntegra IT will offer the NtegraCare Support Application for all clients to make ticket submission easier and reduce communication barriers. The NtegraCare Support Application software offers users an easy-to-access and user-friendly portal that serves as a virtual IT support headquarters for Ntegra clients.
The Ntegra IT team is committed to continual growth and development and so they’re always looking for ways to streamline processes and better serve their customers’ needs. The NtegraCare Support Application is designed specifically to make communication with IT support specialists refreshingly straightforward. The NtegraCare Support Application offers:
- Smooth engagement with NtegraCare service desk technicians
- Easy review and management of tech support information for business machines
- Customized support request forms and streamlined ticket submission processes
- Prompt notifications of ticket changes and relevant technology updates
- User permission tools that allow for system-wide ticket management and invoice review
Clients will be able to access the NtegraCare Support Application through the system tray or through their Windows Start Menu or via the desktop shortcut. The application will serve as a central communication hub that will make the connection with IT support easier and more efficient. Ticket submission through the application is immediate and notifications on ticket progress are readily viewable, directly in the application’s interface. Though support requests via email will remain the backup system, the NtegraCare Support Application is designed to reduce the challenges and time lags caused by electronic mail miscommunications.
Ntegra IT is powered by a very simple, yet very compelling mission: drive efficiency for business professionals by offering the best IT service and support possible. The introduction of the NtegraCare Support Application is directly connected to the fulfillment of that mission.
“Whenever we can implement solutions to make things easier for our clients, we don’t hesitate,” says Ntegra IT’s CEO Steven West. “The NtegraCare Support Application is jam-packed with features that streamline support requests and IT processes for our clients and make it easier for them to communicate with us from wherever they’re working.”
“We’re excited about how the NtegraCare Support Application will help our clients and us better handle support requests,” continues Mr. West. “The NtegraCare Support Application is designed specifically to help professionals stay informed about their systems without taking time away from the business that matters. This is more and more important in an increasingly fast-paced business world and we’re committed to keeping IT support as efficient and optimized as possible for professionals of all kinds.”
If you’d like more information on how the NtegraCare Support Application can help optimize communication with IT support for your business, please don’t hesitate to contact Ntegra IT right away at (757) 321-9880.