Call Center

Whether a call center takes inbound calls for customer service, dials outbound for sales, or anything in between, each center has its own needs when it comes to functionality. Additionally, each center needs to offer their clients the updated technological functionality they expect. Without reliable methods of sharing information, people may lose trust in a business which operates through a call center.

Keeping up with a center’s technical management may be an elaborate issue. One which takes valuable time and investment you may not have. That’s where NetOne comes into play. We offer a number of call center management services which can allow you to be sure that you’re making the right investments into technologies while maintaining the valuable trust your clients have in your company.

Establishing a Management Plan for Your Call Center

Then, we provide a number of options which meet the specific needs of your organization and determine an agreement based on your service expectations and install the selected solutions so they may be utilized accordingly.

Comprehensive, Intelligent Call Center Solutions

There are many solutions call centers often take advantage of like phone systems, email, and online chat systems. Without the fluid integration of these services, complications and miscommunication errors can occur. For call centers looking for the most advanced software management tool, NetOne can connect you with companies that offer the best solutions for your needs. This industry-leading software offers IVR with speech recognition, multi-channel ACD, predictive dialer, and customer relationship management (CRM) integrations all in one simple to use system. Contact us today to find out more.

Unlimited Support and Vendor Management

NetOne offers both unlimited support and vendor management. This means that if a call center wants to adjust their service needs or require system maintenance, we can include these services within the management contract. We’re here to manage your technology capabilities so that you don’t have to worry about it ever again.

What are the Benefits of Managed Services?

It’s often that call centers experience the negative consequences of not investing in managed IT services. Call centers who have experienced the damage of not keeping up with technological communications and software leads can benefit from choosing managed IT. The benefits of choosing services like those offered by NetOne for call centers may include:

Maintaining Trust: Being able to communicate with customers when they need you is imperative to maintaining the crucial trust between your organization and your clients. Without managed IT, you could be placing this trust at risk. When you choose NetOne to manage your call center IT services, you can be sure that the valuable trust you’ve worked so hard to establish between your organization and clients can be maintained.

Trained, Experienced, and Qualified: When you choose management solutions from NetOne, you can ensure that our professionals are well-trained, experienced, and highly qualified. Every one of our team members has an in-depth knowledge of Microsoft operating systems, virtualization, business continuity, cloud services, and application support.

More Uptime–Higher Productivity: When you don’t have to worry about IT solutions in your call center, you can use that time on other important issues. Our remote monitoring tools allow us to monitor call center software 24 hours a day, 7 days a week, 365 days a year. So, we’re alerted anytime a potential problem arises. And, your organization can be saved the headache of downtime for maintenance when these arising issues are addressed before they become serious.

Predictive Monthly Cost: Managed services are typically contracted at a fixed monthly rate. This way, you’ll always know what to expect when it comes to your monthly service cost. Our worry-free, managed services usually include Office 365 licenses, enterprise level antivirus software, remote monitoring and access tools, vendor management and BDR (Backup and Disaster Recovery).

Need Help Managing your Call Center’s IT Services? Contact us to speak with a service manager today!

Request a call back

Have questions about how managed IT services can help to better organize and prioritize business goals? Interested in a quote for the managed IT solution you require? Provide your information to have us give you a call!